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Frequently asked questions

There are a number of diet catering services. Why should I choose LightBox?

Since we established the company in 2010, diet catering has been our only field of activity into which we put all our heart and energy. As one of only a few companies on the market we publish our real menu for a long time in advance. It means that LightBox diet plans are truly carefully balanced and our menu is not coincidental. You can check whether you like the specific menu for the whole period for which you are ordering your plan. Our ambition is to ensure the highest quality possible. Therefore we balance our diets with utmost care, make sure the meals are tasty and varied and we strictly adhere to food safety standards

What energy allowance will be right for me?

Choosing the right diet depends on the goal you have set for yourself: losing some extra kilos in a healthy and effective way or just eating healthy while keeping your current weight. Your energy allowance also depends on your gender, weight, height and physical activity. Check here what your daily energy requirement is, decide what you want to accomplish and order the adequate LightBox diet.

How much weight will I lose with LightBox and how fast?

The pace and results of weight loss depend on your initial weight, the energy value of your chosen diet and your physical activity. In order to reduce your body mass by 1 kg, you need a calorie deficit of about 7000 kcal – preferably within a period no shorter than a week to avoid a drastic weight loss.

What guarantee do I have that the LightBox Lactose Free diet contains no lactose?

To prepare meals in our LightBox Lactose Free diet, we use dairy products labelled as „lactose free”. We source them form reputable lactose-free food producers, including Mlekovita, Łowicz, Mlekpol, Temar, Arla Foods, Schar, Saluteo, Schnitzer, Bezgluten, EcoProduct and many others.

Can following the LightBox diet help improve my concentration?

It is a very individual matter, but according to the opinions of LightBox Customers, their well-being, energy levels and psychophysiological condition, including the ability to concentrate, improved significantly when they followed our diet. Tip: Keto is considered the most beneficial diet for improving concentraion and focus.

Is the LightBox diet suitable for children?

LightBox diets are designed with adult people in mind and children’s nutritional needs are different so we cannot recommend LightBox to children.

I am diabetic, can I be on the LightBox diet?

We recommended our Low IG diet to people suffering from type 2 diabetes and insulin resistance. Low IG is a tasty and varied low glycemic diet with meals based on products with low and average glycemic indices, prepared and balanced so that their cumulative glycemic load is low. If you have any questions, please contact us at +48 513 513 661 – our dietitian is happy to give you a free consultation to help you choose the diet best suited to your needs.

I am pregnant, can I benefit from LightBox diets now and during breastfeeding?

LightBox diets (with the exception of Keto) are beneficial for pregnant women and breastfeeding mothers as they provide all the required nutrients vital during those periods, in line with the norms of the Polish Food and Nutrition Institute. Preparing meals of similar nutritional quality on one’s own is quite a challenge.

We recommend free consultations from our English-speaking dietitian to help you select the right calorie allowance – just call us at +48 513 513 661.

A potential obstacle to pregnant women and breastfeeding mothers benefiting from the LightBox diet is the high content of fibre from raw vegetables, unprocessed foods and legumes, as well as the presence of citrus fruit and nuts, which are not recommended in allergies. If until now the new mum’s diet contained little fibre and legumes, their introduction in considerable quantities could result in unwelcome reactions from the digestive tract of both the mother (bloating, gas) and the baby (colic). Having said that, we have many pregnant and breastfeeding mothers happy to be on our diet plans.

Please note that ingredients used to prepare LightBox meals include sprouts, which we have in cottage cheese on spinach twice every 5 weeks - they are not recommended to pregnant women, nor is the regional oscypek cheese served in a FLEX supper, which is made from unpasteurised milk. The hot smoked salmon we serve is entirely safe for pregnant women, while our blue cheeses (camembert and Roquefort) are made from pasteurized milk. Our menu excludes anything made from raw meat and offal.

What will I gain by following the LightBox diet?

Following the LightBox diet you:

  • eat healthily and benefit from all the good effects of that,
  • can lose extra kilos and get back in shape,
  • save time you used to spend on shopping and preparing meals,
  • neither waste food you bought in a shop nor the food you cooked.

How, on what days and at what time are the deliveries?

Your diet boxes are delivered by courier 6 days a week (on Saturdays for 2 weekend days) in the early hours. When placing your order, please define the time by which diet has to be delivered. In most cases, we are able to meet your preferences. Our courier can then either ring the doorbell and hand you the box, leave it on the doorstep, or leave it at the reception of your building or office – all to be agreed.

Is it possible to buy a LightBox set of meals for one day?

We accept online orders for any period between 1 and 30 days. Also, the Customers who haven’t used LightBox before can order a daily trial set at a special price shown in the Price list tab – just call us at 513 513 661.

In what type of packaging are LightBox meals delivered and is it safe?

Our containers are certified for food storage in a full pH range and are microwave safe. You just need to perforate or remove the foil cover. We do not use any chemicals or gases during the manufacturing and packing process. Our containers effectively protect food from the impact of external factors and are very convenient to use.

Should LightBox meals be eaten cold or hot?

Meals that are definitely recommended to be eaten hot, including all the lunches, have a notice on the label “Podgrzać przed spożyciem”. With some meals it is a matter of preference: you can eat a vegetable quiche or omelette cold or hot – as you prefer. In such case, you will see “Można podgrzać przed spożyciem” on the label.

How to heat LightBox meals?

Our quality, certified food-safe containers can be used to heat the meal in a microwave oven (first you need to perforate or remove the foil). You can also put the content into a pan and heat it on a gas cooker, induction or ceramic cooktop.

  • LightBox meals should not be cooked – just make them warm.
  • Some meals are composed of one part to be heated and one that should remain cold (such as salad or tzatziki sauce) – please pay attention before you start heating the meal.
  • Our plastic containers are not suitable to heat meals in an electric or gas oven or on a gas cooker.

What to do if I feel hungry while being on the LightBox diet?

If you selected your energy allowance with weight loss in mind, you may feel slightly hungry during the first week of your diet. Drinking small quantities of unsweetened beverages will help you overcome the feeling. Stay away from snacks, though! :)

I am on the LightBox diet and I’m going to a restaurant with my friends. What can I have there?

Generally we recommend that you eat meals from our diet plans, but family and friends are also important. :) Nothing very bad happens if once in a while you go to a restaurant, have a low-calorie meal and give your LightBox lunch or evening meal to a family member or a colleague.

If I don’t eat a meal on a given day, can I eat in on the following day?

We recommend eating meals on the day for which they have been scheduled. As a rule our meals keep fresh for longer, but this does depend on particular ingredients. For example fresh fruit and vegetables have shorter use by dates. That is why we cannot guarantee the freshness of every meal for a given number of days. This is also why we also do not including ultra perishable ingredients in Sunday meals delivered on Saturday.

What beverages can be used to supplement the diet? Can I treat myself to some wine or beer?

We suggest drinking all kinds of herbal teas and fruit infusions as well as mineral water. Alcohol is not recommended, nor are sweetened beverages. You can have your daily coffee (yes!:)), as long as it is not strong.

Is meat offered in LightBox diets on Fridays?

LightBox Optimum, Slim, Sport, No Fish and Lactose Free diets usually include meat four times a week, which is based on the principles of a balanced healthy diet. This means that 3 times a week we do not serve meat. One of these days is Friday because this is what most Customers prefer.

Can I change my delivery hour or address?

We will be happy to deliver LightBox meal sets where our Customers need them (within our delivery range: check where we deliver for details). Please remember to let us know about your requested change at the latest by 1 pm on the day preceding the delivery. Changes regarding Monday delivery are accepted by 1 pm on Saturday. We will do our best!



Can I suspend my diet plan, cancel my diet, change my diet type or the energy value of my daily meal sets?

At LightBox we always try to answer your needs. You can change your delivery schedule in the My LightBox user panel:

 - for FLEX diets and Keto, Low IG and DASH set-menu diets – by 3 pm 2 working days before delivery.

 - for remaining set-menu diets – by 1 pm the day before delivery (for Monday deliveries – by 1 pm on Saturday).

Other changes? Call us at +48 513 513 661.

Can I cancel my diet?

We will be very sorry to see you go but… yes, you can. If you have ordered the FLEX diet or Keto, Low IG or DASH set-menu diets, please let us know by 3 pm two working days in advance. For any other set-menu diet, let us know by 1 pm the day before delivery. If you decide to cancel your diet, we will refund the amount for unused meal sets.

Won’t the yo-yo effect occur when I stop using the LightBox diet?

Following the LightBox diet, you can avoid the yo-yo effect if you set yourself a target of gradual and mild weight reduction (approx. 1 kg per week) and – after you have left the weight reduction diet – the calorie value of all-day meal plans does not exceed your energy requirements.  

Can LightBox prepare a tailor-made diet plan for me, for instance according to my dietitian’s schedule?

We do not prepare diet plans according to individual specifications. We offer 13 types of diet including 10 set-menu diets and 3 FLEX diets. There are 8 calorie options to choose from: 1000, 1200, 1500, 1800, 2000, 2500, 3000 and 4000 calories. 

Can I eliminate products from the LightBox diet that I don’t like or cannot eat?

Our Vege diet eliminates meat and fish, the Vege+Fish diet excludes meat, the No Fish diet – just fish, while the Lactose Free diet has lactose free dairy products. We do not offer an option to individually eliminate specific products, for instance spinach or peppers.

However, our FLEX diet with choice of menu offers you a selection of four dishes for every meal, which will allow you to avoid products you don’t like or are intolerant of. We do however use small amounts of herbs or vegetables as decoration: parsley, dill, a lettuce leaf or charry tomatoes and these products are not listed on the list of ingredients available next to every meal on our website.

We also single out products which trigger allergies or intolerance listed in the Directive of the European Parliament and Council of Europe No. 1169/2011.

Can I order a vegetarian diet that includes fish?

We do not offer a vegetarian diet with fish.

Can I buy a diet plan as a gift?

Yes, you can buy a LightBox diet plan for someone else. We also have special vouchers which are available on request. Please contact our Customer Service Office at +48 513 513 661 for details.

How does the FLEX diet with meal selection work?

It’s easy! Choose one of the diets which offer a choice of dishes: Slim FLEX, Optimum FLEX or Sport FLEX – do this by 3 pm two working days before the first delivery at the latest.

Have you ordered? Now in the My LightBox user panel click the active diet in the MY FLEX diet tab. Select one breakfast from among four options, one mid-morning snack from four options, one lunch from four lunch dishes on offer. Do the same for the mid-afternoon snack and for the evening meal. Make sure you do this by 3 pm two working days before delivery at the latest. And you’re ready! Our FLEX menu is available 10 days in advance. If you order for longer, you will be choosing your dishes more than once during your order.

What are the deadlines for choosing FLEX dishes?

By 3 pm, 2 working days before delivery, so (excluding holidays):

by 3 pm on Monday for Wednesday and the following days
by 3 pm on Tuesday for Thursday and the following days
by 3 pm on Wednesday for Friday and the following days
by 3 pm on Thursday for Saturday, Sunday and the following days
by 1 pm on Friday for Monday, Tuesday and the following days

During holidays menu selection is closed earlier than normal, but we always let you know when!

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